Refund & Returns Policy

Thank you for shopping with Shiny Little Blessings. Each piece is created with care, and we want you to love your purchase. Please review our policy below before placing your order.

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Custom & Personalized Items

Because many of our products are handmade and made-to-order, including personalized jewelry:

All custom and personalized items are final sale

We cannot accept returns or exchanges for:

• Incorrect spelling or personalization details provided by the customer

• Change of mind after the item has been created

These items are uniquely created for you and cannot be resold.

Wholesale Chains

All wholesale chains are cut from the spool to order and are therefore final sale. We do not accept returns or exchanges on custom-cut chain unless there is an order error, defect, or damage upon arrival.

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Returns for Non-Custom Items

For non-personalized, standard items:

• Returns may be accepted within 7 days of delivery

Items must be:

• Unused

• In original condition and packaging

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged or you received the wrong item:

Please contact us within 7 days of delivery

Include:

Your order number

Photos of the issue

Once reviewed, we will offer one of the following:

• Replacement

• Repair

• Refund (if applicable)

We stand behind the quality of our products and will make it right.

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Lost or Missing Packages

If your package is marked as delivered but not received, please contact your shipping carrier first.

While we are not responsible for packages once shipped, we will assist you in resolving the issue when possible.

Shipping carriers operate independently and delivery issues may occur outside our control.

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Order Cancellations

Orders may be canceled within a short window after purchase (typically within 12–24 hours)

Once production begins (especially for custom items), cancellations may no longer be possible

Due to our fast turnaround time (often within 1 business day), orders move into production quickly.

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Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to process, depending on your bank or payment provider

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Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized jewelry

• Items marked as final sale

• Used or worn items

• Gift cards (if applicable)